Originally Published: Tuesday, 23 May 2000 Author: John Eastman
Published to: news_learn_support/Support News Page: 1/1 - [Printable]

Red Hat Expands Enterprise Support Programs; Server-Based Pricing Delivers Flexible, Scalable Support Options for Fast-Growing Enterprise and Internet Infrastructure Providers

Red Hat, Inc. announced today a new per-server support program that provides scalable, 24x7 annual services for desktops and servers.

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RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)--May 23, 2000--Red Hat, Inc. (NASDAQ:RHAT), the market leader in open source Internet infrastructure solutions, announced today a new per-server support program that provides scalable, 24x7 annual services for desktops and servers.

Whether a customer is managing a single system or a full IT infrastructure with thousands of systems, Red Hat's annual per server offering scales to meet their requirements. Regardless of infrastructure size, these offerings give customers deploying Red Hat Linux and other open source solutions the level of service beyond that required by the quickly advancing technological environments of today. In addition, the new offering provides the flexibility to easily add systems at an increasingly lower cost per system as the number of desktops or servers grow.

Red Hat is the first Linux-based software and services provider to allow customers to define their own service program based on their IT environment size. This system-based subscription program includes advanced configuration and systems administration support through Internet or telephone with standard hours, as well as 24x7 premium support based on the number of enterprise servers or workstations. Additionally, support for other open source applications such as Apache and Sendmail are included.

"As Linux continues to expand and become more mainstream, Red Hat continues to lead with its superior level of Linux-based services and support," said Bill Claybrook, research director, Aberdeen Group. "Red Hat's expansion of its enterprise support programs gives its small or large customers the ability to tailor their programs to serve their specific needs. They can stay within their budgets, but still receive the highest level of support available."

These offerings add another critical element to Red Hat's significant service capabilities, which include international training and certification, 24x7 telephone and Internet support, and on-site services. Red Hat recently announced an agreement with IBM to deliver Red Hat's hands-on, real-world Red Hat Certified Engineer (RHCE) Linux training and certification program at IBM training centers around the world.

"Red Hat's services and support are unmatched in their dependability and flexibility," said Billy Austin, vice president of marketing & sales for Intrusion.com (NASDAQ:ODSI). "Red Hat gives us the ability to modify and scale our service program to satisfy our specific support needs and gives us the most reliable and secure Linux-based solution."

Red Hat also offers developers direct developer-to-developer engineering support, which lets programmers talk to Red Hat's expert Linux developers to resolve development challenges. In addition, the company offers a developer curriculum that is available in 16 cities and includes programming for the GNOME graphical user interface included in Red Hat Linux.

"We're putting the control back in the customers hands by giving them enterprise-class service regardless of the size of their business," said Carolyn Sparano, director of services for Red Hat. "Customers looking at Linux to build new infrastructures now have the flexibility to add as many systems as they need. As their requirements increase, so does the value."

This new enterprise support program combines with Red Hat's other Linux training and support programs to provide customers with the industry's widest array of service and support choices. In an InternetWeek comparative review, reviewers found that "what truly sets Red Hat apart from the pack is still technical support. No other distributor offers the support options of Red Hat."

Open Source Momentum

International Data Corp. (IDC) research states that paid Linux shipments grew faster than any other server operating system over the past two years, and their preliminary figures for 1999 show Linux shipments hold 24.6 percent of the server operating system market, up from 15.8 in 1998. IDC also states that Red Hat Linux is by far the most popular distribution, preferred by 68.7 percent of U.S. Linux users.

Research firm Netcraft, Inc. (www.netcraft.com), states that as of April 2000, 33 percent of all public Web sites run on Linux-based operating systems, making Linux the most popular choice for deploying public Web sites. IDC research shows 40 percent of all spending on Linux servers is for Internet related applications, making Linux servers firmly embedded in the Internet infrastructure.

Finally, IDC predicts that by 2002, there will be more than 55 million handheld and notebook-style information appliance devices and that by 2005, shipments of these appliances will exceed shipments of PCs.

Red Hat's numerous alliances with industry leaders and the demand for Linux-based applications has created open source support from many of the industry's leading software and hardware manufacturers, including Compaq, Computer Associates, Dell, Hewlett-Packard, IBM, Intel, Netscape, Novell, Oracle and SAP.

About Red Hat, Inc.

Founded in 1994, Red Hat (NASDAQ:RHAT), is the leading provider of open source Internet infrastructure solutions, delivering on the promise of open source from small embedded devices to the most prodigious enterprise. Red Hat applies its technological leadership to create open source solutions for Internet infrastructure and post-PC environments, offers services backed by the best understanding of open source and the most comprehensive resources, delivers the brand of a widely trusted open source leader and corporate partner, and persists in an indelible commitment to the virtues of open source to lead a revolution in the computing industry.

Red Hat is based in Research Triangle Park, N.C. and has offices worldwide. Visit Red Hat on the Web at www.redhat.com. For investor inquiries, contact Lippert/Heilshorn at (212) 838-3777.

LINUX is a trademark of Linus Torvalds. RED HAT is a registered trademark of Red Hat, Inc. All other names and trademarks are the property of their respective owners.


Forward-looking statements in this press release are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. Investors are cautioned that statements in this press release that are not strictly historical statements, including, without limitation, management's plans and objectives for future operations, and management's assessment of market factors, constitute forward-looking statements which involve risks and uncertainties. These risks and uncertainties include, without limitation, product plans and performance, the ability to continue to develop the Linux kernel and other software, reliance upon strategic relationships, Red Hat's dependence upon an open source business model, reliance upon independent third-party Linux developers, management of growth, expansion of Red Hat's business focus and operations, the possibility of undetected software errors, the enforceability of the GNU General Public License and other licenses under which Red Hat's products are developed and licensed, the scarcity of Linux-based applications, the risks of economic downturns generally, and in Red Hat's industry specifically, the risks associated with competition and competitive pricing pressures, the viability of the Internet, and other risks detailed in Red Hat's filings with the Securities and Exchange Commission, copies of which may be accessed through the SEC's Web site at http://www.sec.gov.

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