Originally Published: Tuesday, 8 February 2000 Author: John Eastman
Published to: news_learn_support/Support News Page: 1/1 - [Printable]

Linuxcare Chosen by HP to Help Provide Technical Support for Customers' Linux Environments Worldwide

Linuxcare Inc. today announced that it has signed a contract with Hewlett-Packard Company to become a key provider of back-line technical support on Linux issues for HP customers worldwide.

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SAN FRANCISCO--(BUSINESS WIRE)--Feb. 7, 2000--

Linuxcare to Provide Back-line Technical Support Services, Education, and Hardware Certification

Linuxcare Inc., a recognized leader in providing comprehensive services for Linux, today announced that it has signed a contract with Hewlett-Packard Company to become a key provider of back-line technical support on Linux issues for HP customers worldwide. Another recent contract signed with HP calls for Linuxcare Labs to certify HP Brio and HP Vectra business desktop PCs and HP Kayak PC Workstations running the SuSE, TurboLinux and Red Hat versions of Linux.

"We look forward to helping HP deliver world-class Linux solutions in the marketplace and to giving their customers the best possible experience running Linux," said Fernand Sarrat, president and CEO of Linuxcare. "Being distribution-neutral gives Linuxcare a unique ability to optimize and support all Linux vendor distributions residing within an enterprise."

"This announcement further validates HP's ongoing commitment to Open Source," said Mike Rigodanzo, vice president and general manager of HP's Software Services Division. "By leveraging Linuxcare's expertise, we are adding to the comprehensive proactive and reactive technical support we already provide our customers who choose Linux as part of their enterprise solution."

Under the agreement today, HP's key Linux software service engineers will have 24x7 access to Linuxcare's Linux professionals, who can assist them in tracking both documented and undocumented fixes to customers' software problems. HP will also have the ability to refer more difficult issues at the software code level to Linuxcare experts for resolution as needed. In addition, Linuxcare will offer formal training courses to HP's support organization, and provide HP with quarterly reports on Linux distributions and news.

About Linuxcare, Inc.

Linuxcare, Inc. is a recognized leader in providing comprehensive customer services for enterprise Linux environments, including technical support, professional services, education and product certification. Linuxcare supports all major distributions of Linux, leading Open Source software solutions, and Linux-based enterprise database applications, on all major hardware platforms.

The company hosts www.linuxcare.com, a leading online technical support resource for Linux. Founded in 1998, Linuxcare is headquartered in San Francisco. The company can be reached at (415) 354-4878.

Forward-Looking Statements

Forward-looking statements in this press release are made following the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and the Securities Exchange Act of 1934. Investors are cautioned that statements, including, without limitation, statements regarding current or future financial performance, management's plans and objectives for future operations, product plans and performance, management's assessment of market factors and statements regarding the strategy and plans of Linuxcare and its strategic partners, constitute forward-looking statements which involve risks and uncertainties. These statements are based upon Linuxcare's current expectations and judgment about future developments in Linuxcare's business and may be affected by several factors, including, without limitation, delays in or increased costs of production, delays in or lower than anticipated sales of Linuxcare services, and general conditions in the computer industry. Linuxcare undertakes no obligation to update any such statements to reflect actual events. Linuxcare's business may be affected by several factors, including, without limitation, delays in or increased costs of production, delays in or lower than anticipated sales of Linuxcare services, and general conditions in the computer industry. Linuxcare undertakes no obligation to update any such statements to reflect actual events.

Linuxcare and the Linuxcare logo are service marks, and "Support for the Revolution" is a trademark of Linuxcare, Inc. Linux is a registered trademark of Linus Torvalds. All other trademarks are acknowledged.





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