Originally Published: Monday, 7 February 2000 Author: John Eastman
Published to: news_learn_support/Support News Page: 1/1 - [Printable]

Lynx Expands Support and Training Services for Linux Initiative; New Linux Facilities Open in U.S. and Europe

Lynx Real-Time Systems, Inc. today announced the addition of staff and new design centers for Linux consulting, training and support services, as a response to customer demand created by the Lynx Linux initiative announced in November 1999.

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SAN JOSE, Calif.--(BUSINESS WIRE)--Feb. 7, 2000--Lynx Real-Time Systems, Inc. today announced the addition of staff and new design centers for Linux consulting, training and support services, as a response to customer demand created by the Lynx Linux initiative announced in November 1999.

The facilities are dedicated to helping systems developers learn techniques and processes related to adapting Lynx' BlueCat(TM) Linux operating system in embedded applications and introducing Linux users to the intricacies of embedded technologies.

Consulting and training centers are open in San Jose and Paris to help customers develop Linux ports to custom boards for currently supported CPUs and kernel enhancements and device drivers. Developers will use the centers to explore interoperability issues between BlueCat and LynxOS, receive consultation or take classes on embedding BlueCat. Response centers have also been opened in Paris and Tokyo.

"The introduction of embedded design methodologies to Linux development is necessary to make the potential of Linux a reality," said Gurjot Rajpal, vice president of engineering services at Lynx. "With our new design centers, additional staff and twelve years of support experience and technical resources, we'll be able to significantly contribute to the success of our customers. Lynx has raised the bar for support of the Linux industry."

Lynx's Linux support program is based on its proven priority support model for the LynxOS(R) real-time operating system. The support program ranges from workday incident level to "24-7" comprehensive level support. All levels give customers access to Lynx response centers by toll-free telephone, fax and e-mail with initial call-back within four hours on the lowest level of support to immediate response on priority packages.

Pricing and Availability

Cost for annual technical support services ranges from $1,800 US for 10 incidents between 8 a.m. to 5 p.m. PST or GMT, to $55,000 US for Platinum level unlimited support for 50 users with 4 contact points, 24 hours a day, seven days a week.

About Lynx Real-Time Systems

Lynx Real-Time Systems, Inc. is the leader in embedded Linux and the pre-eminent developer and supplier of operating system software for reliable and high-performance embedded applications. Lynx products support industry standards in communications, avionics, automotive, office automation and process control systems worldwide, enabling customers to leverage their investments insoftware and education.

Those products include the open source BlueCat Linux OS, the LynxOS scalable, real-time operating systems, software frameworks for high-availability systems, development tools and technical support worldwide. Information about Lynx Real-Time Systems is available on the World Wide Web at www.lynx.com.

LynxOS is registered trademark of Lynx Real-Time Systems, Inc. Other brand or product names are registered trademarks or trademarks of the respective holders.





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