Originally Published: Thursday, 27 January 2000 Author: John Eastman
Published to: news_learn_support/Support News Page: 1/1 - [Printable]

Andover.Net Acquires QuestionExchange

Andover.Net today announced the acquisition of QuestionExchange.com. With over 1,500 registered consultants, QuestionExchange provides a technical support marketplace over the Web to individuals and corporations adopting Linux and Open Source products.

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ACTON, Mass.--(BUSINESS WIRE)--Jan. 27, 2000--

Technical Answer and Advice Site Launches Andover.Net's Linux and Open Source Corporate Services Program

Andover.Net (NASDAQ:ANDN), the Internet's leading Linux destination, today announced the acquisition of QuestionExchange.com, the leading on-line support site for Linux and Open Source. With over 1,500 registered consultants, QuestionExchange provides a technical support marketplace over the Web to individuals and corporations adopting Linux and Open Source products. QuestionExchange is the first of the many services in Andover.Net's new corporate services initiative also announced today.

"QuestionExchange accelerates Andover.Net's offering of corporate services. We are fortunate once again to get a site that fits so perfectly into our strategy," said Bruce Twickler, president and CEO of Andover.Net. "They have the support business that works and is scalable with traffic. We have the traffic, over 2.4 million unique visitors every month."

Upon entering the QuestionExchange web site, customers post their problem to a group of experts. They also designate a fixed-fee for its solution or request bids. When experts respond, customers select which expert or experts they want to work on their problem. Customers and experts then collaborate until the problem is solved to the customers' satisfaction. Finally, customers rate the solution. The entire transaction, including problem, solution and rating, become part of the knowledge base on the QuestionExchange site, searchable by all QuestionExchange customers.

"I like QuestionExchange mostly because of the quality of the responses I've been getting," said Marc Provencher, senior systems engineer at Foxboro Calgary. "I often get more than one response, and this way I can attack a problem from many angles at once, trying the various suggested solutions or troubleshooting techniques."

"We're delighted to be part of Andover.Net," said Hector Gonzalez, founder and CEO of QuestionExchange. "We successfully developed the leading on-line tech support site but were lacking visibility to the corporations and developers that can expand our business quickly. As part of Andover.Net, we have direct connections to the leading Linux community and developer sites. Combining with Andover.Net means we can rapidly expand both our breadth of on-line services and our customer base."

About Andover.Net

Andover.Net (NASDAQ: ANDN) is the leading Linux destination on the Internet. Serving 50 million page impressions to over 2.4 million users each month, Andover.Net (www.andover.net) includes the largest news/community site, Slashdot (slashdot.org); the largest site for programmer resources, Freshmeat.net (www.freshmeat.net); and the popular developer e-commerce site, ThinkGeek (thinkgeek.com). With these sites and our other Linux sites such as FreeCode (freecode.com) and LinuxDaveCentral (www.linux.davecentral.com), Andover.Net accounts for over 50% of the visits to Linux destinations on the Internet. Andover.Net also includes cross-platform sites such as MediaBuilder (www.mediabuilder.com) that provide programmer and developer resources for users of many popular operating systems in addition to Linux such as Windows, UNIX and Macintosh.

Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. Potential risks and uncertainties include, but are not limited to, Andover.Net's limited operating history, expectation that Andover will incur substantial losses in the future; Andover's reliance on Linux/Open Source community; Andover's heavy reliance on advertising revenues; intense competition and other risks listed in Andover.Net's S-1 registration statement.

Andover.Net, Slashdot, Freshmeat, HTMLWorks, GIFWorks, AndoverNews Network, MediaBuilder, Internet Traffic Report, DaveCentral, FreeCode, IT Managers Journal, Slaughterhouse, TechSightings and TechMailings are trademarks of Andover.Net.

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