Originally Published: Tuesday, 21 December 1999 Author: John Eastman
Published to: news_learn_support/Support News Page: 1/1 - [Printable]

Mission Critical Linux to Exclusively Offer Enterprise Support for Linux Computing Environments

Addressing the needs of the Linux explosion in the marketplace, Mission Critical Linux is devoted to a unique philosophy focused exclusively on supporting Linux in mission-critical enterprise computing environments.

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Addressing the needs of the Linux explosion in the marketplace, Mission Critical Linux is devoted to a unique philosophy focused exclusively on supporting Linux in mission-critical enterprise computing environments. Mission Critical Linux has developed a Web-based technology in conjunction with rapid response support processes to provide customers with world-class Linux solution support. These services provide support to Fortune 1000 customers relying on Linux to operate their business in a fail-safe environment.

Recognizing the diversity within corporate computing environments, the Company has designed its technical solutions to support heterogeneous hardware and software platforms. Through rigorous execution of sophisticated systems analysis and management tools, designed specifically for the Linux environment, Mission Critical Linux ensures systems are up and running 24x7.

Industry First Products

-- Kernel Core Dump Utility and Crash Analyzer - Using these tools, engineers at Mission Critical Linux are able to obtain a snapshot of all system activities before the system crash and rapidly analyze the data to isolate the problem and provide an appropriate software and/or hardware solution. As a result, Mission Critical Linux's engineers can restore the crashed system immediately while still recreating the state of the system before the crash occurred. This allows the engineers to quickly focus on the precise problems that caused the system to crash, without effecting the continuous service of the systems.

-- Secure Service Technology (TM) (SST) - The first solution in the industry that securely harnesses the power of the Internet to provide real-time management of mission-critical environments. SST is used to trigger customized alerts in response to system anomalies, such as degraded performance or hardware errors. The alerts are then programmed to issue real-time notification to the support staff at Mission Critical Linux and its clients. SST provides the ability for Mission Critical Linux's application and system partners to integrate their existing diagnostic and management tools into this secure service infrastructure, delivering a total solution to clients.

Additional Services Ensure 24x7 Support

To supplement its diagnostic tools, Mission Critical Linux also provides comprehensive support services that minimize and prevent business downtime. This support service is available to customers 24x7 and includes:

-- Unparalleled Engineering Team Support - Mission Critical Linux is comprised of an elite engineering team with extensive enterprise experience. This experience includes building and supporting systems for major corporations such as MCI, Compaq, Lycos, Amazon.com, AOL and Oracle.

-- High Availability - Businesses rely on properly functioning systems. Downtime can result in loss of revenue and a decline in consumer confidence. Mission Critical Linux offers 24x7 support to bring systems back online as quickly as possible, thus minimizing loss from systems failure.

-- Rapid Response - Each customer's computing environment is mission-critical to its business. Mission Critical Linux provides a quick response and has the capability to react to a crash within minutes. The Company offers a secure, high-speed connection via the Internet, which facilitates a responsive course of action - available 24 hours a day.

Pricing and Availability

Mission Critical Linux offers annual service contracts starting at $10,000. All Mission Critical Linux support contracts may be customized to meet a customer's individual operating needs and to reflect the complexity and scope of the customer's computing environment.

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