Originally Published: Monday, 6 December 1999 Author: John Eastman
Published to: news_learn_support/Support News Page: 1/1 - [Printable]

Red Hat and Dell Extend Strategic Alliance; Companies Sign Worldwide Service Agreement

Red Hat today announced that they have extended their strategic alliance with a worldwide service and support agreement and a commitment from Dell to factory-install Red Hat Linux on all future and currently shipping Dell(R) PowerEdge(R) server models.

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RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)--Dec. 6, 1999--Red Hat(R), Inc. (NASDAQ:RHAT), the leading provider of open source solutions, and Dell Computer Corporation (NASDAQ:DELL), the world's leading direct computer systems company and a leading provider of servers for the Internet infrastructure, today extended their strategic alliance with a worldwide service and support agreement and a commitment from Dell to factory-install Red Hat Linux on all future and currently shipping Dell(R) PowerEdge(R) server models.

Dell, the number No. 2 PC server provider worldwide, was the first major systems vendor to factory-install Red Hat Linux on its servers and workstations. With today's announcement, Dell becomes the first major systems vendor to factory-install Red Hat Linux across its entire server line, making the PowerEdge brand even more attractive as a platform on which to build Internet-based business activities. Factory installation of an operating system (OS) customizes each server to exact customer specifications, which can save companies time and money and ultimately speed the installation and deployment of systems once they reach the customer location. Dell continues to offer factory installation of Red Hat Linux across selected configurations of its workstations and desktop PCs.

"The Dell 'seal-of-approval' is important in advancing Linux-based OSes in the enterprise space," said Matthew Szulik, president and CEO of Red Hat. "Dell continues to lead all server providers in offering Red Hat Linux-based platforms, and with today's announcement, adds worldwide service and support to its Linux capabilities. We're pleased that customers can look to Dell for a 'one-stop-shop' customized Red Hat Linux solution."

"Over the last year, we've seen increasing demand for Red Hat Linux, particularly from Internet Service Providers, government agencies, universities and businesses of all sizes," said Jack Steeg, vice president of alliances, Dell Computer Corporation's Enterprise Systems Group. "Our shipments of Red Hat Linux have more than doubled over the past quarter and we expect this trend to continue and even accelerate as the adoption and acceptance of Linux as a mainstream operating system increases significantly."

"We operate our entire business, providing seasonal and holiday home decor products and resources over the web, on Dell PowerEdge servers and Red Hat Linux," said Justin Anderson, chief information officer for iCelebrate.com. "Beginning with Halloween, we are in the midst of that time of year where we expect our heaviest server traffic. The Dell-Red Hat combination is a cost-effective solution that has reliably kept our Web site humming."

The worldwide service and support agreement announced today is a first for Red Hat and Dell. The agreement provides Dell customers with a combination of free and discounted services and support and will help improve their ownership experience. With this agreement, Dell's global customers can now get service and support for Red Hat Linux in all the major business regions of the world and all Dell customers using Red Hat Linux can expect increased levels of service and support from Dell and Red Hat. As part of its continued focus on Linux service and support, Red Hat recently opened a series of customer support centers to provide support for Europe, Middle East, Africa, Japan and the Asia Pacific region.

These new resources will assist PowerEdge server customers by providing Red Hat Linux support in native languages. The agreement offers Dell customers 90 days of Web and phone support from Red Hat; discounted Red Hat professional services, including installation assistance where necessary; and 180 days of Red Hat subscription services, which automatically notify administrators via email of new OS versions and patches.

As an additional part of the extended strategic alliance, Dell and Red Hat have committed engineering resources toward ensuring that Red Hat Linux runs optimally on Dell PowerEdge servers and associated peripherals. All Dell PowerEdge servers are Red Hat tested and certified, and are ready for customer use out-of-the-box.

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